Support

After you sign up, the subscription screen offers a monthly and a yearly plan, with a free trial for new subscribers when one is available. You pay through the App Store or Google Play, which show the price before you confirm.

Cancel in the App Store or Google Play, not inside EZ GPS. In the app, open Settings, then Subscription & billing, then Manage subscription. On iPhone you can also open Settings, tap your name, then Subscriptions, or go to apps.apple.com/account/subscriptions. On Android, open Google Play, tap your profile picture, then Payments & subscriptions, then Subscriptions. You keep access until the end of the period you paid for. Deleting your EZ GPS account does not cancel a subscription.

Open the subscription screen and tap Restore purchases. Sign in to the App Store or Google Play with the same account you bought with. A subscription belongs to one EZ GPS account, so if you subscribed while signed in to a different one, sign in to that account instead.

Refunds are handled by Apple or Google under their own rules, because they took the payment. Ask them through your App Store or Google Play account.

A Beacon comes with a card with a code in the box. In the app, open Settings, then EZ GPS Beacon, then Enter code, and type the code (each code works once). Then choose Pair a Beacon: switch the Beacon on and keep it next to your phone, scan the QR code on it (or type the ID printed on it, which looks like EZGPS-4022D83CE09E), enter the name and password of the Wi-Fi network it should use, and tap Pair. The Wi-Fi details go from your phone to the Beacon by Bluetooth only.

Pairing uses Bluetooth, so it only works close by. Check the Beacon is on and next to your phone, that Bluetooth is on, and that EZ GPS is allowed to use it in your phone’s settings. If the screen says “Beacon registered” and offers Retry Bluetooth setup, the Beacon is already registered to your account, so retrying is safe.

The scanner needs camera access: allow it in your phone’s settings, or choose “Type the ID instead”. Only the code on an EZ GPS Beacon works; its ID starts with EZGPS- followed by 12 letters or digits. Hold the phone so the whole code is in the frame, in good light.

A Beacon belongs to one account at a time. The account that paired it first has to unpair it (Settings, then EZ GPS Beacon) before another account can pair it. If you cannot get into that account, write to us.

Open the Location tab. Choose Share my current location (where you are right now) or Share a chosen address (a place you picked), then use the Share link button to send the link in any app. A shared current location stops working after 24 hours. A shared address has no time limit until you cancel it.

The screen that appears right after you share has a Cancel share button. If you have already left it, a shared current location still stops by itself after 24 hours.

Yes. The link opens in the EZ GPS app, so the person you send it to needs EZ GPS on their phone.

Searches look within about 5 km of you. Place information comes from Mapbox and from OpenStreetMap, which volunteers map, so it is more complete in some towns and categories than others. If a place you know is missing, write to us with its name and where it is.

EZ GPS needs permission to use your location while you use the app. Open your phone’s settings, find EZ GPS, and allow Location, then pull down on Home to try again.

EZ GPS shows the distance and time, then hands the route to your phone’s maps app: Apple Maps on iPhone, Google Maps on Android. There is no turn-by-turn navigation inside EZ GPS.

In the app, open Settings, then Profile, then Delete account. You can also delete it from this website or by email. Deleting removes your saved addresses, shares, help requests and notifications, and unpairs your Beacons. Cancel any subscription in the App Store or Google Play first.

There is no automatic password reset yet. If you signed up with Google or Apple, use that button on the sign-in screen. Otherwise write to us from the email address of your account and we will help.

Open Settings and turn on App lock. It uses your phone’s passcode, Face ID or fingerprint.